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Terms & Conditions // Mug Care

Terms & Conditions

Here are our terms & conditions.

Shipping

All mugs are shipped within 3-5 business days. If you need your items urgently, please contact us and we will get your item sent out asap.

Mug Care

Our mugs are excellent quality with bright print colours. All our mugs are microwave safe. We recommend that our mugs are washed by hand with only the occasional dishwasher use.

Returns & Exchanges

All mugs are sent in smash proof packaging, this means that breakages are very minimal. If you do receive an item that is damaged, we will ship another mug to you free of charge. All we ask is for a photo of the broken mug. If you wish for a refund, then please contact us within 14 days and you can have a full refund once the mug has been returned.

Additional Policies and FAQs            

If you have any questions or special requests please contact us at   hello@teaplease.co.uk